Privacy Policy

1. Introduction

Flash Cargo Network ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Quote Requests and Documents

When you request a quote, we collect your company, email, shipment details, cargo-ready date, and any invoice or packing list you choose to upload. We use this information to review your request and correspond about freight options. Optional documents are stored privately in Wix, not published as public website files, and are available to authorized site administrators for quote review. Please do not upload passwords, payment-card details, or identity documents.

We may save an article or campaign reference supplied with the request to understand which content generated the enquiry. We also use hashed email and, when available, IP-based rate-limit records to prevent abuse. These records expire after 24 hours and expired records are cleaned during subsequent form activity. Quote records and documents are retained as needed to handle the enquiry and applicable business obligations.

2. Information We Collect

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our logistics services
• To process shipments and manage freight forwarding operations
• To communicate with you regarding your shipments and services
• To respond to your inquiries and customer service requests
• To send promotional materials and updates (with your consent)
• To comply with legal obligations and regulations
• To prevent fraud and ensure security
• To analyze website usage and improve user experience

4. Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

• With carrier partners and logistics providers to facilitate shipments
• With customs authorities for international freight clearance
• With service providers who assist in our operations
• When required by law or legal process
• To protect our rights, privacy, safety, or property
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to access your personal information
• Right to correct inaccurate information
• Right to request deletion of your information
• Right to opt-out of marketing communications
• Right to data portability
• Right to withdraw consent

To exercise any of these rights, please use our contact form.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our website.

We may use advertising and conversion measurement tools to understand when a quote request or customer action follows an ad interaction. These tools may use cookies or similar identifiers, including referral parameters such as oppref, for measurement and reporting.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy. Your continued use of our website and services constitutes your acceptance of the updated Privacy Policy.